Video Proof Required:
To make a return, you must record a video while opening your package. This is important for verifying the condition of the item.
3 Days Return Window:
You have 3 Days from the time you receive your package to start the return process.
No Cash Refunds:
We don't provide cash refunds. Instead, you'll receive store credit in the form of a coupon code.
Coupon Code Validity:
The coupon code you receive will be valid for 180 days from the date it's issued.
No Returns for Coupon Purchases:
Please note that items purchased using the coupon code cannot be returned.
Return Requests by Email:
You can request returns or report damage or shortages by emailing us at return@dastoorjewels.com. We won't accept these requests without the required video evidence during the package opening.
Reverse Pickup:
If your return request aligns with our policy, we'll arrange a reverse pickup. You'll be notified by the courier company. Only three pickup attempts will be made, so please ensure you're available for them.
Quality Check for Store Credit:
Store credit and coupon codes will be issued only after we receive the returned products and perform a quality check.
International Orders:
We do not offer any return or exchange policy for international orders.
We're here to make the return process as smooth as possible, but please follow these guidelines to ensure a successful return or refund. If you have any questions, feel free to contact us at the provided email address.
